The Future of Hospitality Technology is Here — and We Are Bringing Managed Intelligence With Us

The hospitality industry’s biggest technology event of the year is almost here. HITEC 2026 is taking over the Henry B. González Convention Center in San Antonio, Texas from June 15–18, and TekConcierge is excited to be part of the action.

If you are attending HITEC this year, we would love to connect. Our team of hospitality and technology experts will be on site and ready to talk about how hotels and management companies are navigating the biggest shift in IT since the cloud: Managed Intelligence.

Come Meet the TekConcierge Team at HITEC

We are bringing a cross functional team to San Antonio, representing every layer of what we do for hospitality portfolios, from strategic leadership and sales to cybersecurity and specialized project execution.

Meet our team:

Heath Carter — CEO
Heath leads TekConcierge with a clear vision: helping hospitality organizations move beyond reactive IT and start leveraging technology as a strategic advantage. Stop by and ask him about why the shift from MSP to Managed Intelligence Provider changes everything for hotel portfolios.

Gwen Purtell — VP of Sales, Hospitality
Gwen brings deep hospitality expertise and a passion for helping hotel groups solve real operational challenges through technology. She understands the unique pressures facing management companies and ownership groups — and she speaks your language.

Joe Sullivan — CISO
Cybersecurity is no longer optional in hospitality. Joe leads our security strategy and can talk through how we help hotels stay ahead of PCI DSS, GDPR, CCPA, and HIPAA requirements while protecting guest data and brand reputation.

Chad Lay — HTS Project Manager
Chad brings over 100 hospitality technology projects to his role, a Cincinnati based company specializing in low voltage structured cabling, fiber optic networking, audio visual systems, CCTV, and Ekahau wireless site survey design. From new property openings to brand conversions, Chad understands the on the ground technology challenges that hospitality portfolios face every day. Ask him about how HTS and TekConcierge work together to deliver seamless technology deployments across every property.

Why We Are Excited About HITEC 2026

HITEC is the world’s largest showcase of hospitality technology and the longest running hospitality technology event globally. Every year, it brings together over 5,800 attendees from 60+ countries, including hotel owners, operators, technology leaders, and industry practitioners.

But this year feels different.

Artificial Intelligence is taking center stage.

According to HITEC organizers, AI is one of the central focus areas for the 2026 conference. And it is no surprise — hotel groups everywhere are grappling with how to use AI, how to secure it, and how to make it actually work for their operations.

That is exactly what we will be talking about.

Managed Intelligence: The Evolution of Hospitality IT

The conversation around AI in hospitality often starts and stops at the technology itself. What tools should we use? What can AI automate? How do we stay ahead of competitors?

But there is a more important question hotel leaders should be asking:

Who is managing the AI we are already using?

Here is the reality: your teams are already using AI. Housekeeping managers summarizing shift notes in ChatGPT. Finance teams running reports through consumer AI tools. Reservation staff using generative AI for guest communications. That is Shadow AI, and in a hospitality environment with strict PCI, GDPR, and brand compliance requirements, it is a serious liability.

At TekConcierge, we are helping hotels move beyond traditional managed IT and into Managed Intelligence, where AI is deployed, secured, and optimized across your entire portfolio by a trusted partner who understands hospitality operations.

What Managed Intelligence Looks Like in Hospitality:

🔐 Secure AI Access
Replacing risky, unsanctioned AI usage with a governed, compliant environment where teams can use AI tools confidently without exposing guest data or triggering compliance violations.

⚙️ Custom AI Workflows Built for Hotels
Automating proposal writing for group sales. Instant summaries of guest feedback and service tickets. Maintenance request triage and routing. Check in anomaly detection. We build AI automations around your actual operations, turning hours of manual work into minutes.

📊 Portfolio Level Intelligence
Giving corporate leadership and ownership groups visibility into technology performance across every property, flagging risks, identifying inefficiencies, and surfacing the data needed to make smarter decisions and protect asset value.

🧩 Unified IT + AI + Security Strategy
Blending traditional managed IT, advanced cybersecurity, and AI deployment into a single, cohesive strategy. You do not need three vendors and three invoices. You need one trusted partner who sees the full picture.

Let’s Talk at HITEC

Whether you are a hotel management company looking to standardize technology across your portfolio, or a single property ready to put AI to work safely and strategically, we would love to connect.

HITEC is about the future of hospitality technology. We believe that future is Managed Intelligence,  and we are ready to help you get there.

Come find us in San Antonio.

📅 HITEC 2026
📍 Henry B. González Convention Center, San Antonio, Texas
📆 June 15–18, 2026

Schedule time with our team:

📞 972.232.2178
✉️ gpurtell@tekconcierge.com
🌐 tekconcierge.com