Last Updated: May 4, 2026

Introduction

TekConcierge is committed to protecting the privacy and security of personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, engage with us as a customer or prospective customer, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website (https://www.tekconcierge.com)
• Sales, marketing, and customer communications
• Business relationships with customers, partners, and franchisees

This policy does not apply to third party websites or services that may be linked from our site.

Our Role With Personal Information

TekConcierge operates in different roles depending on the context:

• As a Service Provider / Processor: When delivering managed IT, cloud, or security services, TekConcierge processes personal information on behalf of our customers and under their instructions. In these cases, our customers act as the data controller.
• As a Controller: TekConcierge acts as a data controller for personal information collected directly by us, such as website inquiries, marketing communications, and account related information.

Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, business email address, phone number, company name, and job title.
• Business Communications: Information provided when you contact us, request services, or engage with our support or sales teams. Interactions with any chat or support widget on our website may be processed by AI-enabled tools (see Use of Artificial Intelligence below).
• Website Usage Information: IP address, browser type, pages visited, and similar information collected through standard web technologies.
• We do not intentionally collect sensitive personal information unless required to provide contracted services.

How We Use Information

We use personal information for legitimate business purposes, including to:

• Provide and maintain our services
• Respond to inquiries and support requests
• Communicate about services, updates, or operational matters
• Improve our website, offerings, and customer experience
• Maintain security, prevent fraud, and protect our operations
• Comply with legal and contractual obligations

Cookies and Website Technologies

Our website uses cookies and similar technologies. We use the following categories:

• Strictly Necessary Cookies: Required for the website to function (for example, security, load balancing, and basic navigation). These cannot be disabled.
• Functional Cookies: Remember preferences and settings to improve your experience.
• Analytics Cookies: Help us understand how visitors use our website so we can improve it.
• Marketing Cookies: Used to measure the effectiveness of our marketing communications and, where applicable, deliver relevant content.

You can manage cookie preferences through your browser settings or, where available, through the cookie preference tool on our website. We honor recognized opt-out signals, including the Global Privacy Control (GPC) browser signal, as a request to opt out of the sale or sharing of personal information for targeted advertising purposes.

Use of Artificial Intelligence

TekConcierge uses artificial intelligence (AI) tools in limited, defined ways to support our operations and service delivery:

• Security services: We use AI-powered antivirus, threat detection, and web filtering technologies to protect our customers’ environments. These tools analyze technical data and threat indicators, not the content of customer communications.
• Business operations: We may use AI-assisted tools (such as productivity, drafting, or analytics tools) to support internal workflows. Where these tools process personal information, we select vendors that provide enterprise-grade privacy protections.
• Website interactions: If we deploy a chatbot or AI-driven assistant on our website, we will clearly indicate when you are interacting with an automated system rather than a person.

We do not use personal information to train third-party AI or machine-learning models, and we do not sell personal information to AI providers. We do not use AI to make decisions that produce legal or similarly significant effects about individuals (such as employment, credit, housing, or insurance decisions) without human review.

When TekConcierge processes personal information on behalf of a customer using AI-enabled tools, we do so under that customer’s instructions and our contractual obligations as a service provider.

Sharing of Information

TekConcierge does not sell personal information. We may share information only as necessary:

• With trusted service providers who support our operations and are contractually obligated to protect information
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, safety, or property of TekConcierge, our customers, or others Marketing Communications and Your Choices

If you receive marketing communications from TekConcierge, you may opt out at any time by:

• Clicking the “unsubscribe” link included in any marketing email
• Replying to a marketing email with a request to be removed
• Contacting us directly at privacy@tekconcierge.com

Opting out of marketing communications will not affect transactional or service-related communications necessary to support an active business relationship (for example, invoices, service notifications, or support responses).

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include access controls, monitoring, and incident response processes.

While we take reasonable measures to protect information, no method of transmission or storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfill its intended purpose, meet business needs, or comply with legal and contractual requirements.

Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal or contractual obligations
• Opt out of the sale or sharing of personal information, or of targeted advertising
• Opt out of certain profiling activities

Requests may be submitted by contacting us using the information below. We may need to verify your identity before fulfilling requests, and we will respond within the timeframe required by applicable law.

Children’s Privacy

Our website and services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Third Party Links

Our website may contain links to third party websites. TekConcierge is not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

TekConcierge

Email: privacy@tekconcierge.com

Phone: 972-232-2178

For general inquiries unrelated to privacy, please use info@tekconcierge.com.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Texas, United States.